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Beginning August 1, 2011, the time frame to submit claims will change:

• For participating providers, the filing limit will change from 180 days to 90 days from the date of service.
• For non-participating providers, the filing limit will change from 365 days to 180 days from the date of service.

Exceptions to timely filing limits include:

• Subject to applicable law.
• Provider agreement specifically allows for additional time.
• Coordination of benefits - The filing limit is applied based on the primary carrier's processing date stated on the explanation of benefit (EOB).
• For a complete list of the exceptions, go to https://secure.cigna.com/health/provider/medical/procedural/claim_processing/when_to_file.html.

This policy applies to CIGNA commercial products only, not to be confused with CIGNA Government Services (CGS).