Job Title: Client Relations Representative
Department: Client Relations
Reports To: Client Relations Manager
FLSA Status: Non-Exempt
I. SUMMARY
The Representative is responsible for providing quality and efficient services to clients through responsive communications, expedited services, problem resolution, and accurate information.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
Client Relations and Internal Communication
· Fulfills client requests for information, reports, and data analysis. This may include general or specific information on visits and payments. It may require some research and communication with other departments to obtain the information or resolve the issue.
· Establishes a positive working relationship with clients via in-person visits, follow-up, and useful advice.
· Assist clients in the achievement of their goals through coordination with banks, accountants, former billing companies, and other third parties as appropriate.
· Assist in assignments that impact client users, including software testing.
· Escalate client issues or concerns to Client Relations Manager when they cannot be resolved at the representative level.
Customer Intimate Role
· Responsible for managing relationships with a specifically assigned client base.
· Functions as a liaison between operations and the client.
· Develops solid knowledge and understanding of each client’s business and associated needs.
· Ensures clients are informed of all services available to them.
· Coordinate and attend monthly client meetings.
· Maintain a strict level of confidentiality for all matters pertaining to any clients, their patients, related documents and computer files.
· Other duties as assigned.
III. QUALIFICATIONS
- Medicare, Medicaid, and Commercial Payer provider enrollment knowledge.
- Minimum of three years working with health insurance, or comparable education.
- Excellent verbal and written communication skills for effective interaction with physicians, carriers, customer representatives, PRC employees and others.
- Ability to work with little or no supervision.
- Client Relations Focus
- Strong computer, organization, problem-solving, and critical thinking skills.
- Proficient in Microsoft office, particularly Word and Excel.
- Flexibility and follow up with assignments
- Experience working with Provider Enrollment software is a plus.
EDUCATION and/or EXPERIENCE
Medical administration technical certificate or Associates in medical or business related field is desirable.