Job Title: Implementation Specialist
Department: Implementation
Reports To: Implementation and Support Manager
FLSA Status: Exempt
We are seeking a responsible and energetic individual to join our team. You will train medical groups, physicians and their staffs in the use of our software in the electronic health records process and assist in the implementation of our products.
Our Implementation Specialists are a special breed and we are looking for dedicated individuals with strong work ethics. Your experience in the healthcare arena is helpful—particularly in a physician’s office or group practice.
Do you possess the ability to communicate easily?
Do you find that you have an inherent ability to explain difficult concepts?
Are you comfortable talking to large and small groups?
Do you find that you are naturally curious about technology and comfortable with computers and software?
Are you able to manage a number of tasks at one time– moving from one activity to another while maintaining your equilibrium?
Are you able to display balanced judgment and work independently?
Do you often hear that others are impressed with your diplomacy and tact?
Do you have some knowledge of medical insurance, billing or billing software?
If you have answered yes to these questions – read on!
These are some of the responsibilities that you will be expected to perform:
1. Represent PRC Medical as a trainer for the efficient use of the EHR software.
2. Listen and communicate with clients to help manage expectations, identify key issues, and understand specific customer needs.
3. Use good judgment and experience to make recommendations that will best meet the needs of the specific medical practice.
4. Coordinate training and implementation with our customer’s IT departments to ensure that installation of hardware and software is completed in a timely manner.
5. Communicate effectively with Implementation Project Manager and team members about project progress.
6. Deliver training curriculum to physicians, clinical and support staff for all locations.
7. Organize and lead training sessions.
8. Train others on EHR software and learn the customization features
9. Suggest software modifications and enhancements.
10. Assist with cloning databases for specialty practices.
11. Create favorites lists i.e. ICD-9, CPT, labs, diagnostics, medication, x-rays, MRIs, etc.
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
- Proven ability to communicate concisely and confidently
- Ability to keep track of numerous detail-intensive, interdependent tasks
- Ability to work on software with basic knowledge of database administration
- Strong computer literacy including knowledge of Windows-based software applications
- Ability to train a variety of end users with computer applications
- High level of professionalism and confidentiality
- Strong customer service focus
- Sense of urgency to complete follow up activity
- Personal accountability coupled with self management skills
- Must be wiling to travel approximately 15-20 percent
PREFERRED
- Basic knowledge of medical terminology
- Clinical implementation experience
- Participation in the utilization and/or implementation of an EHR system
- Practice Management experience