Tricare West Contract Awarded to UnitedHealth

From the TriWest Healthcare Alliance website:

Department of Defense Decision Regarding the Next Generation of TRICARE Contracts

TriWest has just been informed by the Department of Defense that we have not been selected to provide access to health care to America's heroes in the TRICARE West region, and that their intention is to instead have United Health perform the work. This news is extremely disappointing to all of us at TriWest, who for the past 16 years have worked tirelessly and with the highest levels of respect to meet the healthcare needs of West Region military families who have very much become our family.

Despite this news, we have a commitment to West Region families to continue serving them through March 31, 2013, as April 1, 2013 is the date on which the work will transition, with the same fervor and dedication as we have since we opened our doors to TRICARE-a job we couldn't have done as well as we have without the tremendous work by providers like yourself to deliver the best care for West Region families.

The procurement for this contract has been a long and arduous process, running nearly four years. We are extremely disappointed by the Department of Defense's announcement. Consistent with federal regulations, TriWest expects to learn more about the government's decision in an upcoming debriefing in an effort to determine the substance of their decision to award this work to United Healthcare. From this information, we will be deciding our future course of action.

Since winning the first TRICARE contract to manage the 16-state Central Region in 1996, and again successfully securing the expanded West Region contract eight years later, as the only incumbent to initially win a T-3 contract, we believe our performance has been exemplary. We have provided exemplary customer service, innovation and value to the taxpayer in delivering on the promise of TRICARE for the 2.9 million beneficiaries we have been privileged to serve throughout the geographically challenging 21-state service area. And, you as a provider have been a big part of making that possible. For that, we thank you for the healthcare services you have provided to those whom we have been honored and privileged to count as our customers.

In the meantime, rest assured that we will continue to provide the high standard of service that we've always delivered for the TRICARE beneficiaries of the West Region.

The TRICARE West Region includes Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, western Texas, Washington and Wyoming.


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